Returns & Refunds
We take great care in packaging every order, but we understand that sometimes things arrive damaged.
- Returns are accepted only for items that arrive damaged or defective.
- You must contact us within 7 days of delivery to be eligible.
- Please email us at petitecherieshoppe@gmail.com with a photo of the damage and your order number.
- We will send a replacement or issue a refund at our discretion.
We do not accept returns for items that are simply unwanted or ordered by mistake.
Shipping
- We currently ship within the United States only.
- Orders are processed and shipped within 3–5 business days.
- Once shipped, you will receive a tracking number via email.
- Shipping times vary by carrier and destination — typically 2–5 business days after dispatch.
Processing Time
Many of our items are handmade with care. Some orders may require 1–3 additional days to prepare before shipping. If your order will take longer than usual, we will reach out to let you know.
Lost or Delayed Packages
Once a package is handed off to the carrier, delivery is out of our hands. However, we are always happy to help you track down your order.
- If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first.
- Contact us and we will do our best to assist — but we are not responsible for carrier delays or lost packages after handoff.
Custom & Personalized Orders
Custom and personalized items are made specifically for you and cannot be returned or refunded unless they arrive damaged or defective.
Please double-check all personalization details before submitting your order.
